Frequently Asked Questions and Answers| Ask your question
Q: Do you sell or is there a way to charge the power pack using a 2 amp USB charger. It would be good if I could travel without an extra charger
A: Unfortunately, a USB charger would not provide the required voltage to charge this battery.
Q: i have bought one of your 20,800ma battery packs . I bought this after reading it is compatible with iPads . When I plug my iPad 4 in it says accessorie not compatible and stops charging ?
A: You can try trouble shooting by using a different charging cable. The charging cable being used may not be able to deliver the power needed to charge the iPad. The original apple cable shouldn’t have any issues, but some aftermarket cables do, even if they work fine in other devices they can still produce the error message with our products. If trying a different cable doesn't solve your issue, you can file for a warranty replacement: lenmar.com/warranty or call customer care at 805.384.9600 ext 101